SHIPPING & RETURNS
As a general rule, at www.elreinodelzapato.com we promise that packages will be sent within 72/96 hours counting from the processing of the order, through the shipping method selected by the customer with tracking number. The period mentioned above may vary in those products that are customizable. Orders that are paid by bank transfer will not be processed until receipt of the deposit in our account.
Shipping costs include handling and packaging costs, as well as postal costs. The handling costs have a fixed price, while the transport costs may vary depending on the total weight of the package. We advise you to group all your articles in one order. We cannot combine two different orders, and the shipping costs will be applied for each one individually. We are not responsible for the damages that your package may suffer after shipment, but we do our best to protect all fragile items.
Your items will be well protected.
We do not enter or exit orders on Saturdays or holidays. However, your delay does not imply or cancel the order or compensation.
An order is considered delivered at the time the carrier delivers the package or packages to the customer and he signs the delivery receipt document. It is up to the customer to verify the status of the merchandise upon receipt of the merchandise and indicate all the anomalies on the delivery receipt.
These conditions of sale are only applicable to the peninsula, for shipments to the Canary Islands, Balearic Islands, Ceuta, Melilla and abroad you can consult us through the email firstname.lastname@example.org.
If after receiving the package you are not satisfied, you can contact us by email by writing to the following address email@example.com, indicating in the subject "Return" and detailing the reason for the return in the email. Our staff will contact you to accept the return and facilitate the necessary steps.
Returns will only be processed for the next 14 calendar days from receipt of the merchandise by the customer. All items must be returned in their original packaging and in perfect condition.
The return must include the purchase invoice.
Only returns products that have not been used will be accepted.
In these cases it will be the client who assumes the transport costs.
The return will be reviewed by our customer service department to be able to manage the refund of the amount by the same means that the client used to make the payment within a maximum of 7 days from the receipt of this.
Any incident occurred during transport must be reported in less than 48 hours from the reception of the package. These incidents will be addressed at no cost to the customer.
If the customer cancels a confirmed order when he has already left the premises of the Kingdom of the Shoe to his destination, or does not accept the package upon arrival, The Kingdom of the Shoe may require payment of the transport costs incurred.
For reasons of hygiene and quality, returns of products that have been used or clearly manipulated / altered outside the workshop of the Kingdom of the Shoe will not be accepted.
Refunds for product returns will always be made by the same means of payment used by the customer.
It is very important that any product that may be defective is not discarded, since to cover it under warranty it must be sent to our warehouse. We can also ask you to send us a photo.
If you have any questions, you can consult us at: firstname.lastname@example.org